Mis-scratched Gift Cards

Have a gift card with a missing, damaged, or unreadable PIN? NOVA reviews selected cards and guides you through possible recovery or redemption support.

Submit Recovery Request See How It Works

Damaged Code Area

Missing PIN • Damaged digits • Receipt review • Selected recovery support

What is a Mis-scratched Card?

A mis-scratched gift card is a card whose redemption code or PIN has been damaged, partly removed, over-scratched, or is no longer fully visible.

In some cases, review may be possible depending on the brand, visible digits, serial number, activation status, and proof of purchase.

Requirements

✓ Clear front and back image of the gift card
✓ Receipt where required
✓ Visible serial number
✓ Remaining readable code digits
✓ Proof that the card is valid and activated

Recovery Process

How Recovery Works

Submit Card

Send clear images of the damaged card and visible code area.

Add Receipt

Provide receipt if the card brand requires purchase verification.

NOVA Reviews

Our team checks the card details and recovery possibility.

Decision Issued

You receive feedback on whether recovery or processing is possible.

Supported Card Types

These are examples of card brands NOVA may review. Final acceptance depends on card condition and verification.

Apple / iTunes

Selected damaged PIN cases.

Razer Gold

Partial code review support.

Steam

Limited damaged code review.

Xbox

Selected cases with visible serials.

Sephora

Receipt may be required.

Examples of Mis-scratched Gift Cards

Below are example visuals. Replace these image files with actual approved NOVA sample images.

Apple Gift Card

Missing last digits of redemption code.

Razer Gold

Scratched PIN with partial visibility.

Steam Card

Damaged redemption area.

What Affects Recovery?

✓ Receipt availability

✓ Visible serial number

✓ Remaining code digits

✓ Activation status

✓ Card brand policy

✓ Overall card condition

Important Notice

Recovery is not guaranteed. Each submission is reviewed individually. Approval depends on card brand policies, available information, verification requirements, and whether the card can still be validated.

Ready for Review?

Submit your mis-scratched card to NOVA

Send your card images, receipt where required, and visible code details for review.

Contact Support